Banking CIOOutlook: Specials Magazine

ATM Consultants is a one-stop shop for all ATM needs. It offers comprehensive ATM outsourcing solutions for cash dispensers, full-function ATMs and ITMs, customized to each financial institution’s unique requirements. ATM Consultants lifts the burden of day-to-day ATM oversight from branch teams by taking charge of key tasks like cash forecasting, cash replenishment, first-and second-line maintenance and 24/7 monitoring. This allows financial institutions to reallocate internal resources toward member engagement, strategic planning and long-term growth. “We become our client’s ATM department,” says Chris Delzotti, president. The deep operational involvement is rooted in decades of expertise. While ATM Consultants has been in business for about a decade, its executive team brings ATM industry experience dating back to the 1980s, serving financial institutions with unmatched insight and foresight. Without a specialized partner like ATM Consultants, many institutions face mounting operational hurdles. These include fragmented vendor management, misdiagnosed service issues, incorrect dispatches, prolonged outages and escalating costs. The ever-increasing complexity of ATM technology, combined with mandatory compliance updates and regular software upgrades, only adds to the strain. ATM Consultants addresses these demands head-on by assuming full responsibility for security and compliance management, enabling institutions to stay compliant, efficient and focused on their core operations. To ensure every client receives the right solution, it begins each engagement with a consultative discovery process. By evaluating ATM usage patterns, uptime statistics and strategic objectives, it crafts tailored recommendations aligned with each institution’s operational requirements and cardholder needs. For example, lower-traffic branches may benefit from basic cash dispensers, whereas ITMs are better suited for locations aiming to reduce in-branch staffing or strengthen community engagement. Building on its strategic evaluations, ATM Consultants designs service plans that match each institution’s budget and support requirements, ranging from five-day to full seven-day coverage. It also helps clients meet the obligations of surcharge-free ATM networks. It manages every detail, from configuring compliant hardware and transaction routing to installing proper signage and managing compliance, ensuring clients can offer seamless, fee-free ATM access without administrative overhead.