Chris Delzotti, President ATM Consultants is a one-stop shop for all ATM needs. It offers comprehensive ATM outsourcing solutions for cash dispensers, full-function ATMs and ITMs, customized to each financial institution’s unique requirements.
ATM Consultants lifts the burden of day-to-day ATM oversight from branch teams by taking charge of key tasks like cash forecasting, cash replenishment, first-and second-line maintenance and 24/7 monitoring. This allows financial institutions to reallocate internal resources toward member engagement, strategic planning and long-term growth.
“We become our client’s ATM department,” says Chris Delzotti, president.
The deep operational involvement is rooted in decades of expertise. While ATM Consultants has been in business for about a decade, its executive team brings ATM industry experience dating back to the 1980s, serving financial institutions with unmatched insight and foresight.
Without a specialized partner like ATM Consultants, many institutions face mounting operational hurdles. These include fragmented vendor management, misdiagnosed service issues, incorrect dispatches, prolonged outages and escalating costs. The ever-increasing complexity of ATM technology, combined with mandatory compliance updates and regular software upgrades, only adds to the strain. ATM Consultants addresses these demands head-on by assuming full responsibility for security and compliance management, enabling institutions to stay compliant, efficient and focused on their core operations.
To ensure every client receives the right solution, it begins each engagement with a consultative discovery process. By evaluating ATM usage patterns, uptime statistics and strategic objectives, it crafts tailored recommendations aligned with each institution’s operational requirements and cardholder needs. For example, lower-traffic branches may benefit from basic cash dispensers, whereas ITMs are better suited for locations aiming to reduce in-branch staffing or strengthen community engagement.
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We become our client’s ATM department
Building on its strategic evaluations, ATM Consultants designs service plans that match each institution’s budget and support requirements, ranging from five-day to full seven-day coverage. It also helps clients meet the obligations of surcharge-free ATM networks. It manages every detail, from configuring compliant hardware and transaction routing to installing proper signage and managing compliance, ensuring clients can offer seamless, fee-free ATM access without administrative overhead.
A defining feature of its ATM Management services is advanced technologies, including remote diagnostic tools that allow technicians to access, reboot and resolve ATM issues in real-time, significantly reducing downtime. When on-site service is required, technicians arrive fully equipped with the necessary parts to ensure fast resolution and minimal disruption.
To support long-term optimization, ATM Consultants provides financial institutions with a robust reporting suite that offers actionable insights into ATM performance, transaction trends and service activity. This data-driven visibility empowers client teams to track KPIs, spot recurring issues, and make confident, informed operational decisions, with support from ATM Consultants as needed.
The tangible impact of ATM Consultants' unified approach is best illustrated by its partnership with one of New York’s largest credit unions. Prior to outsourcing, the institution managed a fleet of over 140 ATMs through multiple vendors using mixed hardware and inconsistent software, resulting in growing downtime, delayed service and mounting member complaints.
After transitioning to ATM Consultants’ unified program, with centralized monitoring, standardized equipment and full operational control, the credit union saw uptime climb above 99 percent within two years. Member complaints were reduced by half, and average issue resolution time fell to just over two hours. Freed from the burden of daily ATM oversight, internal teams could refocus their time and energy on delivering exceptional service and driving strategic initiatives.
“Every client deserves top-tier service, and we make it a point to deliver it, whether they have dozens of ATMs or just one,” says Delzotti.
ATM Consultants offers more than ATM management. It streamlines operations, reduces complexity and helps financial institutions deliver a more efficient, secure and seamless banking experience.
