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Banking CIO Outlook | Thursday, August 17, 2023
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Businesses and consumers can expect increased convenience, security, and innovation in FinTech.
FREMONT, CA: The FinTech industry continues to witness remarkable advancements, with existing trends gaining momentum and new ones emerging. Digital-only banks in the financial sector offer a range of services virtually. From peer-to-peer transfers, contactless transactions, and cryptocurrency trading, the banks provide unparalleled convenience to customers. With no need for physical visits to a bank, tedious paperwork, or long queues, digital-only banks are rapidly gaining popularity worldwide. The U.S. alone saw a significant increase in digital banking users, with citizens regularly using digital banking services.
Autonomous finance: Autonomous finance is a game-changer in the FinTech industry, reshaping how consumers interact with their money. The concept revolves around self-driving funds, empowering clients to make informed financial decisions. With the assistance of ML and AI, autonomous finance enables immediate loan approvals, investment decisions, and account management. The trend began with robo-advisors and has expanded into automotive-saving apps and credit card debt-handling solutions. Autonomous finance is set to transform financial management, offering users greater control and convenience over their funds.
Biometric security systems: Security concerns are rising with the popularity of mobile banking and digital financial services. Cybercrime incidents have increased, highlighting the need for robust security measures. Biometric authentication is emerging as a powerful solution to enhance security in FinTech. By using biometric systems, such as fingerprint and facial recognition, users can gain confidence in the safety of their financial data. Most FinTech users prefer biometrics over passwords due to its speed and ease of use.
Open banking: Open banking is a significant development that facilitates data-sharing across multiple financial institutions. Open banking allows banks to securely share standardized, encrypted information with authorized third-party companies. It fosters more control and flexibility for FinTech users over their financial data and transactions. As open banking adoption continues to surge, it offers consumers greater convenience and new market opportunities for businesses.
Neobanking 2.0: Neobanks, which operate entirely in the digital space without physical branches, have become prevalent, leading to a surge in competition among these challenger banks. Neobanks are diversifying their services beyond traditional offerings, including financial recommendations, credit-building tools, and niche-focused platforms. Neobanks are expanding their reach to non-FinTech organizations, providing banking services to established client or employee bases.
Artificial Intelligence (AI): As AI becomes increasingly accessible, the financial industry is leveraging its capabilities to enhance operations and customer experiences. AI solutions, including predictive analytics, chatbots, robo-advisors, and fraud detection, are being integrated into FinTech platforms to offer quicker transactions and personalized services. The adoption of AI in FinTech is projected to grow to $61.30 billion by 2031. From digital-only banking to AI-powered solutions will shape the future of financial services and pave the way people manage their money.
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