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Benefits and Impact of Cloud Technology on Digital Banking

Banking CIO Outlook | Tuesday, August 01, 2023

Cloud technology enables digital banking services to be reshaped, simplifying the banking process and making it easier for users to use.

FREMONT, CA: Cloud technology can simplify and improve digital banking services for customers. Many banks, however, face complex business processes supported by complex technology. A growing number of connected systems need to work together across disparate platforms in digital banking. It is now possible to digitize business processes that humans once carried out. Cloud technology can streamline integration and deployments for digital teams at the forefront, helping them be more responsive to a rapidly evolving market.

Customers get new digital features faster with cloud technology. Automatic provisioning, consistent policy enforcement, and traffic monitoring can help digital operations meet their rigorous service obligations more efficiently. This also provides your bank's customers with a reliable and consistent experience. The use of cloud technology simplifies digital operations commercially and also reduces reputational damage from service disruptions.

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What is the impact of cloud technology on digital operations?

It is becoming increasingly difficult to run an efficient, always-on digital banking operation. A growing array of transactional systems must work together reliably to provide a simple digital experience. The technology environment that supports digital banking continues to evolve faster than ever before, making it challenging to run a critical bank service reliably and securely.

A cloud platform was created precisely for this purpose. If a component detects an unhealthy state, it can be restarted automatically. When non-recoverable issues arise, circuit breakers and failover ensure microservices remain available. Digital estates grow as volumes increase. Off-premise and on-premise operations provide additional capabilities.

What are the benefits of cloud technology for digital banking?

Cloud technology helps digital teams create reliable software faster, whether it's blue/green deployments or supersonic Java runtimes. Waiting for infrastructure provisioning or configuration to slow down development with cloud technology is unnecessary. Teams can deliver digital banking services faster with Kubernetes native deployment pipelines.

It's also easier to choose the right tool. An operating environment that allows teams to select the runtime, integration, and database technologies they need. Customers crave digital services developed with the latest tools and frameworks. 

How does cloud technology contribute to digital trust?

With security breaches and unreliable service, your customers' confidence in your digital banking service can quickly erode. Criminals are increasingly targeting digital services, putting your customers' and regulators' reputations at risk. 

Tools and processes are under additional strain as technology estates grow for digital teams. Shifting security left can help secure the software supply chain. Within continuous delivery pipelines, vulnerabilities and misconfigurations can be detected in real-time so that internal controls can remain as strong as possible.

Attacks are becoming more sophisticated and frequent across a range of runtimes. Microservices communicate securely with each other using a service mesh, which is part of the cloud platform. A zero-trust architecture provides internal and external API security.

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