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A featured contribution from Leadership Perspectives: a curated forum reserved for leaders nominated by our subscribers and vetted by the Banking CIO Outlook Advisory Board.


The banking industry is no longer at a crossroads; it is in the midst of a total architectural shift. As Generative AI moves from boardroom buzzword to operational reality and "Agentic Banking" begins to redefine customer engagement, the need for a collaborative roadmap has never been greater.
Serving as that roadmap, Banking Transformation Summit returns this 19-20th May. Bringing together 1,000 senior leaders from 120+ banks and building societies, attendees will spend Day One focusing on “vision” and where banking is heading, before turning to “direction’ for Day Two and turning insight into action.
Across two days of high-impact keynotes, panels, and networking opportunities, we’ll dive into six core themes, reflecting the most important challenges and opportunities faced by banks today:
• The AI Frontier: Exploring how generative AI, machine learning, and predictive analytics are transforming customer engagement, fraud detection, risk management, and operations. We’ll unpack the opportunities and challenges banks face when deploying AI at scale, including governance, bias, ethics, and security
• Intelligent Infrastructure: Examining core modernisation, APIs, automation and next-generation architecture that enables faster delivery, lower cost, and greater flexibility. Learn how banks are simplifying legacy environments, improving resilience, and building the foundations for AI-powered transformation
• Money in Motion: Delving into real-time payments, instant settlement, digital identity and the platforms powering embedded finance, exploring how the flow of money is changing and how banks stay relevant in the ecosystem
• Trust in the System: Taking a look at security, identity, fraud, financial crime, resilience and the regulation shaping the next era of digital finance. We’ll look at safeguarding the system without slowing transformation down
• Power to the People: Focusing on customer experience, personalisation, digital journeys and the strategies that build loyalty and long-term value. Learn how banks are designing services that are faster, simpler, and more relevant while meeting rising expectations and Consumer Duty
• Human & Machine Leadership: Understanding how banks adapt their culture, operating models, and ways of working as automation and AI reshape roles, teams, and decision making. We’ll cover leadership in uncertainty, building modern capabilities, reskilling at scale, and creating high-performing teams that combine human judgement with machine intelligence.
With new speakers being confirmed weekly, here’s a sample of who’s sharing exclusive insights and real-world case studies this May:
• Rupy Malizia, Chief Operating & Transformation Officer at HSBC Innovation Banking UK
• Sue Hayes, Chief Executive Officer at Nottingham Building Society
• Peter Sutton, CISO at Shawbrook Bank
• Sharon Maguire, Chief Operating Officer at Cynergy Bank
• Russ Thornton, Chief Technology Officer at Nottingham Building Society
• Angela Dowd, Chief Operating Officer at Hampden Bank
• Przemek Gdański, Chief Executive Officer at BNP Paribas Bank Polska S.A.
• Nick Bennett, CTOO at Castle Trust Bank
• David Whittaker, Chief Controls Officer at Monzo
With the brand-new 2026 brochure available now, follow the links below to start your Banking Transformation Summit journey.
Download the Attendee Brochure: https://hubs.ly/Q0411lsn0
Explore Sponsorship Opportunities: https://hubs.ly/Q0411nv20
Apply to Attend (Free for Banks & Building Societies): https://hubs.ly/Q0411mLR0
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