The convenience and expeditiousness of completing financial transactions via mobile banking undoubtedly resonate better with the digitally savvy millennials and Gen Zers. Gone are the days of depositing cash or check in a bank to complete transactions; the modern-day customer is accustomed to the ease of transferring money from one account to another by simply clicking a button or taking a picture of a check. Today, mobile banking is reaching new heights, reinforced by the latest technology innovations--be it voice-first development, artificial intelligence, or advanced biometrics. To stay competitive against the rapidly evolving mobile banking ecosystem, banks are also equipping their customers with the ability to withdraw cash without a chip card--something that would have sounded like a magician's card trick just a decade ago.To improve customer engagement, conversions, and insights, banks are capitalizing on the trend of voice banking. Financial institutions are promptly adopting the voice-first approach and optimizing sound-driven search. While the use of novel technologies continues to reshape the mobile banking paradigm, the human connection still makes a difference to customers. As such, human digital banking platforms are gaining steam, wherein banks and other financial institutions are empowering customers with help and support of a personal banker of their choice.With data breaches and privacy concerns growing unabated, banks are readily employing advanced, sophisticated biometric technology as password replacements to offer a more secure and convenient banking experience. In addition, by deploying identity verification and tracking digital identity and transactions across multiple entities and geographies, banking organizations are thwarting potential frauds at the earliest point. As mobile-only banks continue to gain prominence, financial institutions are extending a hand to both the unbanked or underbanked, who may be unable to verify their identity through permanent address or credit history.With new mobile banking solution providers emerging in the APAC region ever so frequently, your business can benefit from finding a partner that can aid you to explore the possibilities of the latest releases and upgrades in the mobile banking realm. In leafing through these pages, your business stands to recognize one such solution provider.Copyright © 2019 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.Contact Us:phone:510.402.1463Fax:510-894-8405Email:sales@bankingciooutlook.comeditor@bankingciooutlook.commarketing@bankingciooutlook.com OCTOBER 03 - 2019, Volume 05 -12 (ISSN 2644-2418) Published by ValleyMedia, Inc. To subscribe to Banking CIO OutlookVisit www.bankingciooutlook.com Editorial StaffSalesT:510.402.1464Michael Stephenmichael.stephan@bankingciooutlook.comVisualizerRonald DonovanIssac GeorgeManaging EditorJames RobertsonA New Frontier in Mobile BankingJames RobertsonManaging Editor editor@bankingciooutlook.comCarolynn WaltersJustin SmithJoseph MichaelEditorialKenneth ThomasRussell ThomasPaul Barber*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staff
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