Banking Technology Magazine | Banking CIO Outlook
bankingciooutlook
NOVEMBER - 20205CONTENTSAutomating the Customer Journey -- Busting the Myth of All or NothingMartin Coady,Executive Director,Marketing Technology,VMLY&R30Pg 10 - 11CXO INSIGHTS CXO INSIGHTS LAST WORD2026The Simplification of KYCHow C-Suite Alignment Drives Business Growth and Superior Customer ExperienceDavid Zacks,Chief Compliance Officer and Conner Freeman,Compliance Analyst,bitFlyerDeanna Ransom,head of Marketing & Marketing Services,Televerde0828IN FOCUSIN MY OPINIONSOLUTION PROVIDERS - 2020KYCAI Is Changing CX, but Human Intelligence Still MattersMike de la Cruz,CEO,DirectlyPg 16 - 17Beyond the Transaction: A Holistic Approach to Building Customer TrustBarry Baird,Head of Payments,TD Bank
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