Modern problems require modern solutions.Finally, there is a way to effortlessly transformyour banking clients intomortgage clients.SCHEDULE A DEMOsalesboomerang.com/bankingThe significance of a customer has increased drastically over the years. Organizations go the extra mile to personalize their services or products to delight the customers. The reason behind that is the fickle mindedness and disregard to brand loyaltyof modern-day customers. Theyare more rational in their choices, and hence, better informed. While, on one hand, a modern buyer can become the ambassador of the product that is available at an affordable price, on the other, a slightest issue in that product can push them to the nearest competitor. Moreover, today customers not only expect personalized services, products, or solutions but alsofriendly and exceedingly helpful customer support. Post-purchase, customers expect advice and assistance, and it frequently involves troubleshooting, returns, or general queries. The more satisfied a customer is, the better their lifetime value is to the company. One of the simple ways to deliver a remarkable customer experience is to understand the customer and capturetheir feedback in real-time. With a massive amount of data gathered, embracing new technologies such as AI and machine learning will be crucial to derive useful insights and deliver on customer expectations.In this edition of Banking CIO Outlook, we bring you the story of some of the most successful customer experience solution providers that deliver the best outcomes for their clients. This edition also offers a combination of thought leadership from subject matter experts and exclusive insights from CIOs and CXOs. We hope this edition will provide you with the right assistance in choosing the best customer experience solution providers according to your requirements. Let us know your thoughts.Copyright © 2020 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.Contact Us:phone:510.402.1463Fax:510-894-8405Email:sales@bankingciooutlook.comeditor@bankingciooutlook.commarketing@bankingciooutlook.com MAY - 15 - 2020, Volume 06 - 02 (ISSN 2644-2418) Published by ValleyMedia, Inc. To subscribe to Banking CIO OutlookVisit www.bankingciooutlook.com Editorial StaffSalesT:510.402.1464Annie Mathewsannie.mathews@bankingciooutlook.comVisualizerRonald DonovanIssac GeorgeManaging EditorJames RobertsonPersonalized Approach to Customer Experience James RobertsonManaging Editor editor@bankingciooutlook.comCarolynn WaltersJustin SmithJoseph MichaelEditorialKenneth ThomasRussell ThomasPaul Barber*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staff
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