March 20168Technology Trends Driving Business TodayThink about how different your day is today, even from a few years ago. Today, you might wake up, grab for your mobile phone or tablet to check emails, read the latest business news and check out what your friends are up too in social media sites. Or, you might pay a few bills or send money to reimburse a friend for last night's dinner) all without ever leaving your house or even your bed.Technology is what's helping make this difference. Things that used to require a physical trip to complete now can be done with a few taps on your phone, tablet, or computer. And it's raising the game for those of us who are delivering prod-ucts and solutions to consumers, each and every day. And we're in unchartered territory. Customer expectations are different. They want more from you and they will let you know that.That's ok. With their help, you can continue to innovate and learn to anticipate what they'll want next. And be able to deliver it to them, course correct as needed. The payoff? A more loyal consumer, because you took the time to listen to his or her needs, and address them.Digital payments are helping drive this change in more meaningful ways than ever before, yet delivering the same se-curity and peace of mind you've had with a physical card. It's an important moment in time for those of us in pay-ments. And for those of us driving technology decisions at our companies--it's making sure we have the right technology in place to answer the evolving needs of the customer. Figuring out the "what" the customized benefit for a spe-cific customer's distinct needs is imperative. That's the absolute focus of everyone at MasterCard. We use the most advanced new technology while ensuring that it integrates quickly, flaw-lessly, and seamlessly with our customer's systems, and into their customer's lives. Everyone who benefits from all that we By Ed McLaughlin, CIO, MasterCardIn MyOpinionEd McLaughlin
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