CONTENTSCXO INSIGHTS WHAT'S HOT IN CUSTOMER RELATIONSHIP MANAGEMENT SOFTWARE SPACE The Embedded Finance Incursion:Banking as-a-service & Credit CardsMarc Butterfield, Sr. Vice President, First National Bank of Omaha22From AI to Social Media: How Modern CRM Software is Shaping Customer Experience16Redefining the Payment Landscape with Innovative StrategiesLucas Davis, Relationship Manager, Capital One28The Future of Banking: Technology, Data, and Customer-CentricityStefan Stignäs, Head of Exploratory Banking & Strategic Partnerships, SEB25Innovations and Challenges Facing the Banking SectorChad Schmookler, Senior Director, International Operations, InComm19
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