DECEMBER - 20208Although web banking was launched in the mid-1990s, and mobile banking as early as the early 2000s with WAP and application platforms like NTT DoCoMo's i-Mode, modern customers have come to expect these tools from their bank as "table stakes." With the launch of smartphone banking apps, some younger customers never even visit a bank branch at all and bank completely digitally.Paradigm shifts like these can be extraordinarily challenging for smaller regional banks and credit unions, with By Dan Armstrong, Chief Digital Officer, Customers BankUNFOLDING HIGHER POSSIBILITIES FOR THE DIGITAL MOBILE BANKING LANDSCAPEMY OPINIONIN
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